Contact Us
We are committed to providing exceptional customer support for all UK players. Our dedicated team is available through multiple channels to assist with your enquiries, technical issues, or account management needs in compliance with UK gambling regulations.
Support Channels
- Live chat support available 24/7 through our platform
- Email support at [email protected] with responses within 24 hours
- Telephone assistance on +44 20 7946 0958 during business hours (9 AM – 11 PM GMT)
- Secure messaging through your player account dashboard
Response Times and Departments
| Department | Response Time | Contact Method |
|---|---|---|
| General Support | Immediate | Live Chat |
| Account Verification | 2-4 hours | |
| Payment Issues | 1-2 hours | Phone/Email |
| Responsible Gambling | Priority handling | All channels |
Last updated: December 2024. All communications are recorded for quality assurance and regulatory compliance purposes.